Research that makes headlines and drives momentum

SalesTech Report

CRM found to be the most valuable tool for sales teams — survey of 400 sales executives in the US and UK.

2017

The 2024 State of CRM Report

Survey of 800+ global B2B sales, marketing, service, and IT leaders on how CRM has evolved over five years — finding 57% view CRM as more important than ever, with AI and analytics emerging as top priorities for maximizing value.

2023

The State of Off-Premises Security

Survey of 200 US-based IT administrators and managers on off-premises security posture, challenges, and priorities — conducted July 2019.

2019

2021 Wellness Barometer Survey

Survey of 1,500 knowledge workers at US companies with 1,000+ employees — including HR leaders and employees across technology, healthcare, manufacturing, and energy — on financial wellness and employee benefits priorities.

2021

How Financial Institutions Build Trust

Survey of consumers and financial services marketers finding that 49% of consumers cite trust as the most important factor when choosing a financial institution, and 65% say legible fine print makes a brand more trustworthy.

2019

2019 Solo Travel Report

Online survey of 2,521 respondents aged 18+ on solo travel behaviors, motivations, and preferences — finding 60% of travelers planned a solo trip within two years and one-third would choose their phone over a travel companion.

2019

Residential Solar Attitudes Survey

Nationally representative online survey of 2,000 US adults age 25+ finding 70% support a nationwide solar panel mandate on new homes.

2019

Luxury & Holiday Travel Survey

Online survey of 1,000 census-based US adults 18+ finding that high cost is the #1 barrier to five-star hotel stays, 58% of adults 18–54 want a getaway to relieve holiday stress, and only 6% are stress-free during the holidays.

2017

Inspira Financial Retirement Survey

Online survey of 500 small business decision makers and 500 full-time employees at companies with fewer than 150 employees offering no retirement benefits.

2018

Adapt to Work Everywhere — 2022 Remote Work Study

Survey of 1,481 full-time office workers (US + UK) finding 94% believe they should be able to work from anywhere, 29% changed jobs in 2021 due to lack of flexibility, and 34% planned to resign in 2022.

2022

Warehouse Automation Statistics: The State of the Material Handling Automation Market in 2023

Survey of 1,000+ supply chain professionals finding 85% planned to deploy automation within 12 months, with labor shortage (25%) and supply chain disruption (22%) as the top drivers.

2023

Overcoming the Digital Disconnect

Survey of 2,000 customer-facing employees across the US, UK, and Australia finding that 89% say disjointed communications technologies hurt customer satisfaction and the bottom line.

2019

The Landscape of IT Decision Makers

Survey of 1,000 IT decision makers on workplace trends including security priorities, the mobile workforce, and BYOD adoption — finding 73% have experienced security issues and over 60% expect remote work to increase.

2018

ITDM Construction Industry Report

Targeted survey of IT decision makers in the construction industry on technology adoption, collaboration tools, and digital transformation priorities.

2018

From Workplace Chaos to Zen

Survey of 2,000 knowledge workers across the US, UK, and Australia on workplace communication and productivity.

2018

CES 2020: Consumers & Personalization

Survey of 3,000 consumers in the US, China, and France on personalization in healthcare, mobility, retail, and home environments — finding consumers will pay 25% more for personalization but expect equal data-sharing benefits.

2020

Connected Culture Report

Survey of 4,000 knowledge workers across the US, UK, Canada, and Australia — finding that employees at companies fostering a connected culture are twice as likely to be productive.

2020

COVID Crisis & Higher Education

Survey of 1,000 students and 600 faculty and staff on the impact of remote learning and digital communication — finding 83% of students and 89% of faculty believe COVID-19 will have a lasting impact on higher education.

2020

EX/CX Survey: Employee Experience and Customer Experience

Global survey of 2,000 businesses finding that disjointed communications technology negatively impacts employees (90%), customer satisfaction (89%), and workflow (88%).

2019

The State of Observability 2022

Survey of 250 IT and software development professionals on observability transformation journeys, top adoption challenges, tool sprawl, and the role of data in reducing MTTR and improving incident response.

2022

The State of Security Observability 2023

Survey of 500 security decision-makers and practitioners on current security tooling, incident response, and the convergence of security and observability practices.

2023

The State of Security Observability Report 2023 — Key Findings

95% use SIEM, 84% have consolidated security and operations data into a single analytics tool, and 85% rely on two or more tools to investigate incidents.

2023

Bucket List & Affordability Survey

Survey of 1,000 US adults revealing that nearly 90% have a bucket list — but finances are the top barrier to achieving it.

2023

A New Fur-Ever Love

Survey on pet parent behavior revealing that many pet owners prefer spending time with pets over people.

2023

Pet Parents and the Return to In-Person Work

Survey of 1,000 US adult employees who are dog or cat owners — finding that 74% are thinking about pet care costs during the return-to-office transition.

2021

Data Decoded: Digital Insights Report

Research into data stack challenges and digital analytics maturity among enterprise organizations.

2023

AI, Cybersecurity Skills and Digital Platforms for SMBs

Survey of 1,000 technology sector employees across the US, UK, France, Germany, and Italy — CITE Research named in the headline of the official press release.

2024

CES 2020: Consumer Personalization and Data Privacy Survey

CES 2020 study revealing that consumers want personalized products but won't wait for them — CITE Research named in the BusinessWire headline.

2020

The Future of Workplace Financial Well-Being

Survey of 750 HR leaders and 750 employees on financial wellness programs and workplace benefits priorities.

2024

2025 Consumer Trends Report: The State of Personalized Marketing

Global survey of 3,300 consumers across the US, UK, and Australia revealing that 81% ignore irrelevant marketing messages while 96% are likely to purchase from brands that personalize their outreach.

2025

Warehouse Automation Adoption Survey

Survey of 200 warehouse and logistics decision-makers revealing that ROI uncertainty and integration complexity are the top barriers to automation adoption.

2023

Professional Video Modernization Study

Survey of video production and IT professionals revealing that professional video infrastructure is in urgent need of modernization.

2022

30 Years of Innovation in Autonomous Retail

Research supporting Cantaloupe's 30th anniversary milestone, documenting the evolution of autonomous retail and unattended commerce.

2022

Cryptocurrency and Mobile Wallet Adoption Survey

Survey revealing that 67% of cryptocurrency owners are willing to use digital currency for purchases in a mobile wallet.

2022

Pet Parents and Return-to-Office Survey

Survey of pet owners revealing the financial and emotional pressures of returning to in-person work after the pandemic, including pet care costs and separation anxiety concerns.

2021

Survey Finds US Workers Want to Delegate 48% of Tasks to Artificial Intelligence

Survey of 2,000 working US adults finding that nearly half would delegate disliked tasks to AI — including data entry, electronic filing, and attending meetings.

2019

Tackling the Security Budget in Times of Economic Uncertainty

Survey of 250 IT and Security professionals with budget authority on cybersecurity investment priorities, automation adoption, and vendor consolidation trends.

2023

The State of Security Data Management in 2022

Survey of 1,000 senior IT and security decision-makers on data management strategy sustainability, tool proliferation, and the convergence of IT and security operations.

2022

Generation Z College Seniors and Work Abroad Attitudes

Survey of 500 US college seniors finding that 81% want to work internationally and 75% are more likely to accept a job offer from a company with work-abroad options.

2017

SalesTech Report: Enterprise Sales Technology Spending

Survey of 400 director-level-and-above sales executives finding that 80% spend at least $1,000 per sales rep annually on technology, and CRM is the most frequently deployed and most valued tool.

2017

Federal IT Cloud Security & Access Management Study

Survey of 150 federal IT professionals revealing that while 85% expect their cloud app portfolio to grow, nearly half have strong data security reservations about migration.

2019

Global Consumer Survey: Small Business Shopping Behaviors & Data Privacy

Global survey of 4,199 consumers across the US, Germany, UK, and France — finding that 41% of US consumers purchased from small businesses more than before the pandemic.

2021

Consumer Diamond Buying Perceptions & AI Adoption Survey

Survey of 1,000 US adults finding that 61% are not confident they could spot flaws in a diamond, and two in three agree AI can make the process of purchasing diamonds online easier.

2019

2019 U.S. Mobile Consumer Report

Fourth annual mobile consumer study finding that 53% of consumers would choose a brand with a mobile messaging platform over one without, and 75% used their mobile wallet in the past year.

2019